Refund policy

Refund & Return Policy

Due to the handmade and sensory nature of our products, we do not accept returns or refunds for change of mind, incorrect choices, or products that have been opened or used.

Each CrunchyLovers product is handmade with care, and slight variations may occur due to the handmade process.

If you receive an order that is damaged, incorrect, or not as described, please contact us within 48 hours of delivery with clear photos and evidence of the issue so we can review your request.

If your claim is approved, we may offer a suitable resolution, which can include a replacement, store credit, or a discount towards a future order.

Please note that customers are responsible for providing accurate delivery details when placing an order. We are unable to offer refunds for incorrect addresses or missed deliveries caused by customer error.

For hygiene and safety reasons, returned products cannot be accepted if they have been opened, used, or handled.